Jun 6, 2026 · 7:29 AM
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McDonald’s gives drive-thru AI another cautious test
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McDonald’s gives drive-thru AI another cautious test
McDonald’s is testing drive-thru voice AI again with Google, but only in five locations after its earlier IBM pilot drew customer complaints. The new test shows how cautious large companies must be when moving AI into high-volume customer service workflows.
Walter Schulze
5 min read
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