Technology

Salesforce is acquiring Fin, the AI customer service company formerly known as Intercom, for $3.6 billion in a deal that folds a proven autonomous support agent into Agentforce. Fin's core AI product resolves 76% of inbound support without human handoff and was generating $100 million in ARR growing at 350% annually, implying a 36x multiple on the AI product alone. The deal positions Salesforce directly against Microsoft Copilot Studio and ServiceNow in the enterprise AI agent race, a market tha