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Uber cuts 10% of customer service staff and becomes the first gig-economy giant to blame AI

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Uber cuts 10% of customer service staff and becomes the first gig-economy giant to blame AI

Uber cut 10% of its customer service workforce on July 22, 2026, becoming the first gig-economy giant to explicitly attribute layoffs to AI adoption. The move follows a 23% cut to its People division in June and signals a template that rivals like Lyft, DoorDash, and Airbnb will likely follow.

Janet Harrison

5 min read

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